Generally speaking, the MOQ is 100 square meters per color. We can also provide samples for quality inspection.

Commercial plaza terrace finished with grey WPC composite decking boards

Buyer's Guide

Frequently Asked Questions

Q: When can I get a quote?

We usually quote within 24 hours of receiving your inquiry. If you need a price very urgently, call or email us and we will give priority to your inquiry.

Q: I can't find what I want on your website — can you provide the product I need?

Yes. Tell us the product information — size, color, profile and application — and we will search our range or produce the product you need.

Q: How about the samples?

Samples are prepared within 5 days. The samples are free; however, the air freight is on your account. If you place an order with us, the air freight will be refunded to you.

Q: How about the delivery time?

Lead time since receipt of the 30% T/T deposit payment is 20 working days.

Q: What delivery logistics do you support?

We accept a variety of logistics methods including sea, air and express freight. You can choose the most convenient or most cost-effective way for your project.

Q: What kinds of payment do you support?

We support T/T, L/C and e-Credit Line.

Q: Can I put my logo on the packaging?

Yes, we offer OEM service. You just need to send us your packaging and logo design.

Quotations, samples, MOQ, lead time, payment and OEM service — everything buyers ask us before ordering WPC decking, siding and fencing. For product care and installation, see the guides below.

Browse Questions ↓ Installation Guide →

Quote within 24 hOf receiving your inquiry

Free samplesReady within 5 days

MOQ 100 m²Per color, flexible for trials

15–20 daysLead time at MOQ quantity

Category 01

Quotes & Ordering

When can I get a quote?

We usually quote within 24 hours of receiving your inquiry. If you need a price very urgently, call or email us directly so we can give priority to your inquiry.

I can't find what I want on your website — can you provide the product I need?

Yes. Just tell us the product information — profile size, color, surface finish and application — and we will search our range or produce the exact product you need. Browse the composite decking, siding & cladding and fencing ranges for a starting point.

Category 02

Samples

How can I get a sample to check your quality?

After confirming the price, you can ask for samples to check our quality. If you need samples, we will charge a small sample fee — but the fee is refunded after you place an order later.

How about the samples — how fast and how much?

Samples are prepared within 5 days. The samples themselves are free; only the air freight is on your account. If you place an order with us, the air freight will be refunded to you as well.

Category 03

Production, Delivery & Payment

What is the lead time for mass production?

It depends on the order quantity and the season in which you place your order. The lead time for the MOQ is about 15–20 days.

How about the delivery time after payment?

Lead time since receipt of the 30% T/T deposit payment is 20 working days.

What delivery logistics do you support?

We accept a variety of logistics methods — sea, air and express freight. You can choose the most convenient or the most cost-effective way for your project, and we will arrange everything with the forwarder.

What kinds of payment do you support?

We support T/T, L/C and e-Credit Line. For most orders, a 30% T/T deposit confirms production and the balance is paid before shipment.

Category 04

MOQ & OEM Service

What is the MOQ?

Generally speaking, the MOQ is 100 m² per color. We can also provide samples for quality inspection before you commit to a full order.

Can I put my logo on the packaging?

Yes, we offer OEM service. You just need to send us your packaging and logo design, and we will produce the branded packaging for your order.

Can you produce according to customers' designs?

Sure. We are a professional manufacturer and both OEM and ODM are welcome. We can provide customized products — profile, color, texture and packaging — according to your requirements.

Keep Reading

Support Guides for WPC Products

Questions about how to install or look after your WPC decking? These step-by-step guides cover everything from joist spacing to seasonal cleaning.

Close-up of hidden fastener clips fixing WPC composite decking boards to joists

Installation Instructions — Step by Step

Keel spacing ≤ 350 mm, screw spacing, hidden clip fixing, expansion gaps and 5 critical installation notes.

Hollow-core WPC composite decking board with 3D embossed wood grain

Maintenance & Care Guide

How to fix color variation, warped boards, oil stains, mildew and rust marks — plus routine cleaning tips.

Outdoor terrace paved with WPC composite decking boards beside a green lawn

Warranty Information

5-year color warranty, what is covered, the claims process and the terms & conditions explained.

Public park viewing platform built with WPC decking and matching composite railing

Didn't Find Your Answer?

SENYU manufactures premium WPC decking, siding and fencing, exported to 65+ countries. Tell us about your project and get a quote within 24 hours — 7×24h online.